Terms & Conditions : Key Restaurant Maleny - The perfect venue for your relaxing luncheon, dinner, social function or corporate event

Terms & Conditions

Tentative Booking
Key Restaurant Maleny will hold a tentative booking for a maximum of fourteen (14) days from the date of booking enquiry. If the event is not confirmed by payment of deposit and the signing and returning of the booking sheet within this time, the date may be released without prior notice.

Confirmation
Key Restaurant Maleny requires the completed booking sheet returned with the required deposit fourteen (14) days from date of booking. Should the deposit be paid without the booking sheet being completed and returned, it is deemed that the organiser has accepted and agreed to the Key Restaurant Maleny terms and conditions.

Date and Times
Booking dates and times must be specific, including time allowances for set-up, etc.

Refusal
Key Restaurant Maleny reserves the right to decline hire of its venue and is not obliged to give a reason for such refusal.

Deposit
A holding deposit of $1000 (one thousand) will be required at time of confirmation, and a further $1000 (one thousand) is payable within three (3) month of confirmation of your booking.

Notice of Cancellation
Notification of cancellation must be in writing.
If notice is given more than one hundred twenty (120) days prior to the function your holding deposit will be fully refunded.
If notice is given less than ninety (90) days prior to the function, your full deposit will be forfeited.
If notice is given less than thirty (30) days prior to the function, you are liable to be charged fifty (50) per cent of the full estimated food and beverage costs.
If notice is given less than seven (7) days prior to the function, you are liable to be charged one hundred (100) per cent of the total function value.

Payment
Full payment must be paid fourteen (14) days prior to the function. All other charges, including beverage consumption, must be paid in full on completion of the function either in cash or credit card.

Prices
Prices are GST inclusive, and are current for functions held during 2010.

CATERING

Selection of Menu
Menu selection, special dietary needs and beverage selection are required not less than fourteen (14) days prior to the event. Function organisers and their guests are not permitted to bring food and beverages to the function. Any exception to this requires the written permission from the venue manager.

Final Numbers
Final function numbers are required fourteen (14) working days prior to the function. Payment will be based on this final number, regardless of turnout, unless the number increases.

Floor Plans
Floor plans and seating arrangements are required not less than fourteen (14) days prior to the event. Place cards and personnel decorations will be required forty-eight (48) hours prior to the function.

Special Cake or Decoration Delivery
Decoration material one (1) day prior to event. Cake delivery is to be on the day by 11.00 am of the function unless otherwise arranged.

Other Catering Charges
Functions have to be concluded by 11.30 pm, in the event where there is an extension required by the client beyond this time an additional charge of $100.00 per hour or part thereof is charged additional.

Public Holidays
For functions held on a public holiday a fifteen (15) per cent surcharge is applied to the final account.

SECURITY
For functions where Key Restaurant Maleny deems security is required, the client is responsible for the cost of using our security services.
Under no circumstances are firearms or other weapons to be brought onto the premises.

AUDIO VISUAL
Key Restaurant Maleny does not accept any responsibility for hired equipment by the client.

PROPERTY/INSURANCE
The client is responsible for all Key Restaurant Maleny property and equipment and is liable for any damage or loss caused during time of hire.
Key Restaurant Maleny does not accept responsibility for any damage or loss of any property belonging to the client or its guests before, during or after a function. It is suggested that the client take out an appropriate insurance policy.

DELIVERIES AND ACCESS
All deliveries must be clearly labeled with the name and date of the function and the contact details of the organiser. Key Restaurant Maleny will only hold materials for twenty four (24) hours before or after the function. All goods left on premises are the client’s full responsibility.

PUBLIC ENTERTAINMENT
Bands
The client is responsible for the booking of bands or other entertainment, provided that Key Restaurant Maleny approve this form of entertainment.

LIQUOR SERVICE
Due to the Responsible Service of Alcohol Act we reserve the right to refuse service to any person we deem to be intoxicated.
The organiser of the function will be advised of any guest/s that are deemed to be intoxicated and the organiser will be given the option of either asking the guest/s to leave the premises or having Key Restaurant Maleny stop liquor service to the whole function. Key Restaurant Maleny Responsible Alcohol Service Policy is one that ensures the health and safety of our guests and its employee. Our staff are on hand to offer responsible, friendly and professional service assisting guests to drink in moderation and where appropriate, advise them to avoid the dilemmas of combining drinking and driving. Key Restaurant Maleny will not serve alcohol to any person under the age of eighteen (18), nor to any person to a level where they exhibit intoxication or are intoxicated. For alcohol service, proof of age may be required.

SPECIAL CONDITIONS
Smoking
Smoking is not permitted inside the venue, but is permitted at our designated outdoor smoking area. Please note, under no circumstances will your guest be permitted to take drinks or food of any kind to the smoking area.

SPECIAL INSTRUCTIONS
Fire exits are to remain unobstructed with a clear passage and must at all times be kept in direct visual path. Clients must comply with the Fire and Occupational Health and Safety regulations while within the premises.
Nothing is to be nailed, screwed, stapled or adhered to any wall, door or any other surface of the building without permission from the Venue Manager.
Items which, due to weight or construction, could damage surfaces shall not be moved or placed on or against floors or walls in a way that would cause damage.
No streamers, glitter or confetti shall be used.
NO naked flames, flammable liquids, fireworks, flammable gases or exploding devices are to be used at any time. Table candles are permitted.
Times for delivery and collection of equipment and supplies must be pre-arranged with Key Restaurant Maleny. The hirer is not permitted to have access to electrical switchboards within the premises.

RESPONSIBILITY
Should Key Restaurant Maleny not be able to provide previously organised facilities due to circumstances beyond our control, no further claim other than a full deposit refund are claimable.
The client is required to inform all relevant persons involved in the organising of the function, whether colleagues or contractors, of Key Restaurant Maleny Terms and Conditions.